Rickochet our PO here, in Mason, used to be great, then came the take over. Had 2 men that worked there "forever" and one disappeared. I ran into him at Lowe's and asked what happened. He said the women that have started working there were ridiculous. Then the other quit, same deal. Ran into him at Speedway, same shit. Said the women were more into technicalities and "playing by the book" instead of getting shit done. I avoid it like the china virus, these days.
I use the dutch door and the drop off bin, but will NEVER take anything there that's not prepaid. I'll still drive down to the old 'hood and drop off at the Ace Hardware hub, if I have to. Was there last week before surgery and good ol' Paulette still rules the roost, after all these years.