KCee It just locks up every so often and I have to unplug it as the remote won't turn it off.
At 1 point in time, Holiday Inn made us go with Hisense. TVs & iirc, coffemakers, room fridges, and some other items. All garbage. Almost every TV did the same thing you describe, and it was within a very short time after installing. Other items simply quit within weeks. Nothing lasted as much as 1 year, and it was not like they were in use daily.
I've always talked against the brand.
I will say some items are 'made for' hotels though. But I still would never buy that brand at any price.