I know.
So many seated at the top management level had no business being there. They don't have the technical know-how, and they could not manage their own family if they try, but copy those procedures from a book or lecture to blindly implement the " new and better way " of doing things. Even when there is no need to change anything, they'd look "busy" by interrupting other's life and work.
Sigh !
I know someone once said, don't need to know everything about any product or service to sell it. B.S. and that's what it really is. The root of all problem.