Bill...your first line is spot on seriously. I hate to say it but a couple if them have even come out and said " you know, my elevator doesn't go all the way to the top...". We now only require a GED...and 90% of the applicants don't have one.
Like you said sales and marketing should be out selling. A friend of mine owns a large paper company and he is amazed that our company thinks nothing of having the sales people out for a month driving delivery trucks. He says if someone is out they have a warehouse person make the deliveries. He wants his salespeople out selling.
Makes sense to me...