They did a great job taking care of a problem I had with a product. I recently purchased a KE4 TC driver head. I had a hard time getting the adapter screw to click. I wound up stripping 2 adapter screws (and losing the rubber gasket/washer that holds the screw in the head. Colej suggested the torque wrench was the problem. I contacted Golfworks by email and in 2 days I had a response that included an order number. The order came a few days later and consisted of a new torque wrench, another screw AND a new hosel adapter. This wrench seems to work much better. I know everyone is going to say that it is their job to make things right, but we all know that isn’t always how it works.