Rickochet I contacted them. Took them a day to respond. They said sorry, it's the way we do things(return shipping). They wanted pics after I had gone to UPS for returning. Said if it was as bad as I said, they 'might' pay the return.
I've bought a lot from them and it's all been new in plastic, when advertised as 'like new'. Even 'excellent' has sometimes been brand new in plastic! But when it's your fuckup, you don't ask the customer to be out any money on the deal or put them through any hassles of returns. Sorry, it's the way I do things. Tough customer.