So, I'm looking at a used set of iron shafts to replace the OEM shaft in an old set of Ping Zing irons.
Because of considering the used set of shafts, and Ping irons does not use ferrule so I could not hide the abrasion mark if the used set of shafts have too long a prep area on the tip section.
Thought the easiest way is to contact Ping , and I had really good experience in the past 30 years dealing with them, very seldom did I came away disappointed.
This time I had someone whom either had a bad day or not really belong there ( or maybe Ping had dropped their standard of customer service ) ?
After I state my request for hosel depth information on Ping Zing irons, there was a pulse then, the reply was they don't have the info and "do you want me to ask engineering department or someone else but I won't be able to get back to you for at least a few days" ! A pulse like expecting me to hang up.
I then asked they should have archived information or a spare Zing head in the club making department to access and measure the hosel depth.
The answer " couldn't you just pull a shaft and find out for yourself " ?
Yes, of course I could, you idiot ! I'm calling because I thought you guys might have an easier way of doing this than pulling a graphite shaft. All you have to say was that you don't have access to the information and will take a few days to find out, " if you would like me to do that , Sir " .
Instead, the call was cut off. Not sure if this was accidental or was done purposely, I called back immediately and was cut off right after connection was made ( I did not hide my line number ). So I called the third time and got the same rep. and his attitude was such, which made me believe the hung up the line on purpose.
Difficult to find good help these days.