The shaft on my TM Sim Max OS A Wedge is starting to break near the hosel. I assume TM will put a new shaft in. Anyone had any experience with their customer service? Only dealt with Ping before.

The club is a few years old so any warrantee is probably expired. Just wondering cost and timeframe? Maybe @Typhoon would know.

Give it a shot. They are usually good but I remember when my RBZ Tour head cracked it was a few years old like your head was they didn’t want to do anything. I could see their point but the head still looked like new, I sent pics and they replaced it.

The Sim irons… then they went to Sim 2, then to stealth the last 2 years. So 4 years…. Give it a shot. They might not have the blue Ventus anymore, now the same shaft is reddish black but it’s the same thing.

backinit it better be. I read more people having issues with TM clubs breaking than anything else. I also read that 99% of those who have reached out to TM have gotten the issue resolved. Most of the time it is a broken driver head, with a replacement club being the solution from TM.

      Walterjn I read more people having issues with TM clubs breaking than anything else.

      Yeah, this A wedge twisted on me awhile back. Brought it to a club repair shop and he took if off and re-epoxied it back on. Said he sees a lot of TM heads that twist like that. I suppose he could of damaged the shaft somehow.

        11 days later

        Called TaylorMade yesterday and the guy asked me if I bought the clubs in the last 2 - 2 1/2 years. I said I wasn't sure when I bought them, but most likely are older than that.

        He said they'd allow a free repair this one time. So the wedge is off to California. Should get it back in ~ 3 weeks. Can't complain about that.

        TM is very good if the item is within the stated warranty period. Outside of that, it is hit or miss. I once
        had a R510TP that was in its 5th year of warranty and they replace the rear weight that fell out gratis. 👍

        One of my buddies just got a set of TM hybrid irons at Christmas....Stealth HD. The plating is coming off the cavity badges. TM owns the highest occurrence of repairs needed of any OEM clubs brought to me for fixing.

          This is a couple of years ago but I had a customer ask me to get a new shaft for his Taylor Made driver. The original
          one broke. I called Taylor Made and told them I was a custom club maker with almost 30 years experience and asked if
          they would sell me a shaft so I could replace my customer's broken shaft. We talked a bit more and they ended up sending me a shaft and a new tip. They didn't charge me for it. It wasn't exactly the same shaft but the rep. told me it should play
          almost the same. I checked with my customer and he said go ahead and put it into the head. I did so and he loved it. He said it played even better than the original.

          sdandrea1 That’s the cool thing, every year he can get new clubs!. You hear about more problems now because of social media that wasn’t around in the Ping Eye 2 days. But with the badges, multi piece designs held together by glue I can see where shit falls apart.

              Typhoon that wasn’t around in the Ping Eye 2 days. But with the badges, multi piece designs held together by glue I can see where shit falls apart.

              I still believe you cannot wear out the original PING single-piece lost-wax investment castings. Gotta buddy in Florida with IsI irons..... original owner since 1996, plays 2 to 3 times a week all year. Irons look new.

                10 days later

                Got my wedge back from TaylorMade today. New shaft and grip. Took 12 days round trip. The Ping G400 AW can go back to backup status again.

                  Typhoon Sneakylong Nice that they had the blue shaft to match. I still haven't opened the box yet with my new clubs in it.

                  You get double club ho points if you sell them before opening the box. Just in case......🤣