Question for Wishon Account Holders

HybridWood

Maybe you can offer an opinion as to if I should be expecting additional assistance from them or not. Admittedly, I am a very low volume customer (once a year?).

I sent a note overnight on Wednesday to the sales email, so it's been 2 business days and no response. This is what I sent:

I just recently received my custom order for the TW EQ1-NX #5 and 6 Hybrids (Invoice 69079). Upon planning for assembly, I discovered that the #5 hybrid has an issue in that some of the pink material at the bottom of the hosel weight port is not where it should be (i.e. seems to be too high up the sides), and when I insert a hosel weight into the head, the weight does not seat all of the way into the bottom of the port but sticks out visually from what would be considered acceptable. I measured this to be about 1 mm difference in comparison to the #6 hybrid, which does not have this issue. I am concerned with assembling this clubhead since the shaft will not be fully seated in the hosel.

Do you have any suggestions on what can be done about this?

How has the customer service been since Diamond Golf took over? I understand COVID is worse in the UK so that may account for some things, I get it. Just thought they might at least acknowledge the email.

I guess another thing - has anyone else noticed this different material at the bottom of a Wishon clubhead? I wonder if this is a new way of sealing off the head from the hosel port; if so, it appears that it needs to be worked on.

Rickochet

HybridWood I wonder if this is a new way of sealing off the head from the hosel port; if so, it appears that it needs to be worked on.

If that is a hollow head hybrid that material is probably a plastic bore plug like you will find on wood heads. I know you expect perfect but a 1 mm distance is very small. Maybe just tap on it a bit with a dowel to see if it moves down any. I think the bore weight hole is 8mm and the weights are 7mm diameter. Just don't over do it and poke the plug into the head where it might rattle.

I haven't dealt with them in a few years but my dealings with them were very good and problems were usually addressed quickly.

HybridWood

Rickochet It's hard to describe exactly the material in question but it is pink in color and perhaps the best thing I can come up with is that it could be an expanding foam that (optimally) forms a thin layer over the bottom of the hosel port. It is not in a distinct shape/form (unlike the plastic bore plug, which I do have some experience with in other builds), and some of the "foam" has made its way up the sides of the hosel and has formed itself upwards over the top of the hosel port thus not allowing the hosel port to sit far down enough. That seems to be the problem and tapping it down isn't really an option.

As alluded to above, this layering effect looks fine in the 6H.

It sounds like I am trying to argue with you, not my intention. I do appreciate the insight, don't get me wrong! This is something that seems really different from other heads from any manufacturer I've seen in the past.

This is rather hard to describe and a picture down the hosel is next to impossible.

sdandrea1

I have not ordered from them since Tom sold out. Sorry to hear you're having trouble.

hobbit

Different situation, but will share anyway...

My Wishon account didn't transfer over - that is a huge miss on their part. Made me question their business acumen.

When I tried to purchase I did received a nice email asking about my business and how they could help (they were trying to size me up - but that is how it works). I was completely honest with them about my volume going from small to smaller over the years. They thanked me for the response and let me purchase.

So they will work with you, but it seems they are checking the purchaser out before allowing it. It was a light touch and didn't bother me - other than the delay in ordering due to not honoring Wishon account holders by default.

It was a while back and I cannot recall the response time, but do know it took more than a few days to get it worked out.

Rickochet

hobbit So they will work with you, but it seems they are checking the purchaser out before allowing it. It was a light touch and didn't bother me - other than the delay in ordering due to not honoring Wishon account holders by default.

I remember many years ago when many were complaining how selective Wishon was "allowing" new customers. I was a hobbyist builder and had never ordered from them but I ordered some stuff and don't recall any questions about my clubmaking experience. I bought a few things from Wishon over the years with no issues. When the "change over" took place I don't recall any issues. Perhaps there was some kind of info you had to fill out with the new owners but I don't recall it being much if any. Perhaps if that was not done your account was closed out and not renewed automatically by default. Personally I don't see anything of interest to me in the current Wishon offerings and don't have any purchase plans in the future.

hobbit

Rickochet Correct, Wishon did. They had a questionnaire to ensure they were not selling to just anyone, they wanted custom clubmakers that created good products. At the time I was making clubs regularly and it was easy to prove my clubmaking experience.

I was a semi-regular purchaser and had even worked with them on testing the initial hitting tarp, which led to changes in the product. With that history it seemed strange to me that Diamond didn't bring my account over. But it was easy enough to work it out.

scotts33

I do not know if you can PM on G'Buzz anymore and since I am a fitter/clubmaker for profit I can give you an e-mail address that works. Do remember the time issues and UK has Monday bank holidays. In general for me they have been very responsive but I am ordering more than a hobbyist. If you really want a response call on phone and don't use e-mail is my personal suggestion.

toraider

Well, I'll share my recent experience with them. I took a simpler approach. I emailed them my Wishon account number and told them I needed to know how to access their new site to make a purchase.

Within a couple days, I received an email response with new login credentials. Simple as that...

KCee

They didn't transfer my account over and when I e-mailed them a few times I got no answer. A response would have been nice, but I only bought for myself so it's not like they lost a high volume account. I was surprised I got an account years ago, but when I called Tom himself answered my questions and I think he just assumed I was a real clubmaker.

ode

There was a process to follow once the change over occurred....I forget exactly , but there were emails with instructions, which I followed and was set up no problem. It involved signing in on the new site and then following the instructions to get a new password/log in info!

They have been responsive to me by email and by phone. I would give them a call.

HybridWood

Thanks for the encouragements and ideas. I did just call them. Spoke to a fine English gentleman and he was as puzzled as I was and wasn't familiar with the filler material I was describing. As a potential solution, we landed on me taking a drill bit to it and seeing if I can grind away the material.

I was thinking that to be the next step but wanted to see if they had any experiences and if not, at least they could add it to their "list" for future callers.