Par4QC Only 1 shaft looks as if it's been pulled? None have been tipped or butt trimmed?
If "yes" & "yes", I really do not see a problem, sorry.
I honestly kind of felt that way at first when he told me about it because something like that wouldn't bother me at all, especially since that part is just going to get cut off when you tip trim it for installation. And it was obviously never used in a finished club because it was never butt trimmed or gripped.
But even so, I didn't question his complaint at all, I immediately apologized for the mistake and told him I'd send him a new replacement shaft as soon as they were available. After all, like he said he did pay for 9 new shafts so that's what he should have received, fair enough. I suppose I could have just offered him a discount on that shaft if he wanted to keep it, on top of the 40% he already saved by getting them from me at wholesale cost. Although, I guess he gets to keep it either way because I'm not going to pay $6 to have a $5 shaft shipped back to me. Oh well.