How A Golf Company Does It Right

FauxAmish

Truelinkswear ... A Tribute

I was playing the 3rd hole of 36 holes at The TPC of Scottsdale. As I was exiting the trap on this Par 3 hole, my Left Shoe top toe area separated from the bottom spiked area. I played the final 33 holes by just slowing the swing and adjusting to the unusual feeling of the shoe.

I had other shoes, so when I returned home to Indiana, I contacted the company with the purchase number and relevant info. I could not be more impressed with the response from this company started by PGA professional Ryan Moore and his brothers.

There was not even a doubt about replacement.
In fact, though they were purchased in May, representative Marie stated that they would be happy to replace the shoes. I also sent photos, but they were already ahead of that.

The replacement shoes arrived today.

Awesome shoes ...

Even better Service ...

Ryan Moore ... You got it going on ... Give Marie My Thanks.

The Faux

Release

Had a similar experience with the True Linkswear.
Years ago my first pair of the True Linkswear had issue with the top separating from the sole plate right at the ball of the foot . I think it had something to do with the design of the extra wide toe area.

Not a question asked, but they did not have the same model ( oiled leather top ) so they replaced it with the newer model.

Unlike the Titleist, Footjoy company. denied the warranty because it's out of the 90 days period , offered to give me either free golf glove or free pair of socks . Had the nerve to suggest that I could take the shoes to a shoe repair to have the heel lining repaired. On top of that ,listen to this, they told me I could send the shoes back to them ( across the continent from NW to NE ) to their warranty department to be determined if they could do something about it........ postage on me. Which would be $15 USPS package. They must be doing poorly to ask me to pay for the postage for warranty issue.

PA-PLAYA

Good to know True Linkswear stands behind their product and offers wonderful service to boot.

Re: Footjoy - there was a time when I wouldn't consider another brand. But the last couple of pair I've bought over the past two seasons have been nothing but issues, with either the leather separating from the soles or the cleats not staying fastened in. Not to mention that the waterproofing properties are basically nonexistent, contrary to the so-called warranty.

I've been wearing Sketchers ever since. I ordered a pair of True Linkswear but they were backordered like 4 times and I just finally canceled the order altogether. I guess they were a popular model and size at the time.

I do like the looks and they are considerably cheaper than Sketchers, but I must say that as a golfer who has dealt with plantar fasciitis for a number of years now - not sure I can find a more comfortable pair of golf shoes than Sketchers.

ode

I concur re True....have been a big supporter of them over the years,the originals, the Tour 2.0, Sensei, and Tour Proto's.....loved them all. Iike OP, they have been excellent w/ warranty claims, as they should.....but they do have a lot of warranty claims.

CallMeAl

Good to know it worked out for you Pat!

FauxAmish

CallMeAl

rsvman

I rock True Linkswear, too, but have never had a problem with them. I'm on my second pair right now. First pair is still wearable, and I wear them when conditions are bad (very wet, etc.). Great shoes. Glad to hear that the company stands behind its product, too.