I bought a red Ogio Cirrus stand bag from Rock Bottom Golf a month ago. First thing I found is that even though Ogio advertises it as their "Lightest Ever at 3.2 Lbs", my postal scale pegged it at about 4.6#. I passed that off as advertising spin; probably the weight without the straps. Not important enough to pitch a bitch. However, I walked with it twice and the second time I noticed that it bled red dye on the back of my off-white shorts, and not a small amount. Called Ogio (Callaway) and with no hesitation they offered to replace it. I had an email with a return label before we were off the phone. They replaced it with a Callaway Hyper-Light 3 that showed up in a matter of a few days. With this bag one of the legs does not fully kick out when I set it down, so it tends to tip over unless I push down on the bag to fully extend the legs, or kick out the leg with my foot. Not a show stopper, but annoying, nonetheless. Call #2 to Callaway to find if there is some sort of adjustment I can make to it. Nope. Another immediate offer to replace the bag. I'm holding off until I walk with it a couple more times to see if perhaps loading the bag differently will improve it or it's just operator error. Neither is likely, but I'm not one to take advantage if I can work it out on my own.
Bottom line reason for this post is that I'm thoroughly impressed with Callaway (Ogio) and their customer service. Two Cadet Medium thumbs up. 👍🏼👍🏼